My dependants/nuclear family have lost their identification documents in their demise in mystrerious circumstances e.g. airplane crash, can i claim with a burial permit instead?

This is why we highly encourage and insist that documentation be provided at the time of application into the scheme. This also makes claims documentation and settlement very fast and within the 48hours. In a case where these has not happened, a case by case review of the circumstance can be undertaken and a substitute document communicated.